Website Use

You may use this website only for lawful business or personal purchasing purposes. You may not:

• Misuse, disrupt, or attempt to gain unauthorized access to the website.
• Use automated systems to copy, collect, or interfere with website content.
• Submit false, misleading, or fraudulent information.
• Use our content, branding, or product materials without permission.

We may restrict or terminate access when we reasonably believe these terms have been violated.

Accounts and Registration

Certain features, pricing, or services may require an approved client account. You are responsible for providing accurate information and keeping your login credentials secure.

You are responsible for activity conducted through your account. Please notify us promptly if you believe your account has been accessed without authorization.

Distinctive Supply may approve, deny, suspend, or close an account at its discretion.

Client and Wholesale Pricing

Approved clients may qualify for special pricing based on customer type, purchase volume, products, or other business considerations.

Client pricing:

• May differ from publicly displayed website pricing.
• May vary between customers or pricing tiers.
• May be changed based on eligibility, volume, availability, or supplier pricing.
• May not be transferred or shared with another person or business.
• May require account login to access.

Registration or application does not guarantee approval or access to a specific pricing tier.

Product Information

We make reasonable efforts to present accurate product descriptions, images, sizes, availability, and pricing. However, product packaging, colors, specifications, and manufacturer details may change without notice.

Images are provided for general reference and may not exactly represent the final product or packaging received.

Orders and Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to cancel, limit, or refuse an order due to:

• Product availability or backorders.
• Pricing or product information errors.
• Payment or fraud concerns.
• Supplier limitations.
• Shipping restrictions.
• Suspected misuse of client pricing.

If an order is canceled after payment has been processed, the appropriate refund or credit will be issued.

Pricing and Payment

Prices are shown in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and product availability may change without notice.

Applicable taxes, shipping costs, and other charges will be displayed or communicated when available. Customers are responsible for providing accurate billing information and paying all charges associated with their orders.

If a pricing or calculation error occurs, we may contact you for approval before processing or cancel the affected order.

Shipping

Orders placed before 11:00 AM EST on a business day will begin processing the same day, provided the items are in stock. Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.

Delivery dates are estimates and are not guaranteed. Transit times may vary based on destination, inventory, carrier operations, weather, holidays, and other circumstances outside our control.

For complete details, please review our Shipping & Return Policy.

Backorders

If inventory is unavailable when an order is processed, an item may be placed on backorder. We will notify you by email with the estimated availability and shipping timeline. Backordered products will ship when inventory becomes available.

Returns and Refunds

Return requests must be submitted within three business days of delivery. Eligible products must be unopened, unused, sealed in their original packaging, and in resalable condition.

Customized products, special-order items, clearance or final-sale merchandise, opened products, used products, and items damaged after delivery due to customer handling or storage cannot be returned.

All returns require prior authorization from Distinctive Supply. Unauthorized returns may be refused. Approved refunds or credits will be processed after the merchandise is received and inspected.

For return authorization, contact orders@distinctivesupply.com.

Samples and Custom Orders

Samples are subject to availability and may have related product or shipping charges.

Custom-sourced, customized, and special-order products may require separate pricing, payment terms, minimum quantities, lead times, and written approval. Such orders may not be canceled or returned once approved or placed with the supplier.

Intellectual Property

The website and its content—including text, graphics, logos, images, layout, and branding—belong to Distinctive Supply or its licensors and are protected by applicable intellectual property laws.

Brand names, trademarks, and product images belonging to manufacturers remain the property of their respective owners.

You may not reproduce, modify, distribute, or commercially use website content without written permission.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, and external websites. Distinctive Supply is not responsible for the availability, content, security, or practices of third-party services.

Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

Any manufacturer warranties applicable to a product are provided by the manufacturer and are subject to that manufacturer’s terms.

Limitation of Liability

To the fullest extent permitted by law, Distinctive Supply will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website, delayed deliveries, unavailable products, or purchased merchandise.

Our total liability for a claim relating to a product or order will not exceed the amount paid for the product or order giving rise to the claim.

Indemnification

You agree to indemnify and hold Distinctive Supply harmless from claims, damages, or expenses resulting from your misuse of the website, violation of these terms, or infringement of another party’s rights.

Changes to These Terms

We may update these Terms and Conditions periodically. Updates become effective when posted on this page. Continued use of the website after an update means you accept the revised terms.

Contact Us

For questions regarding these Terms and Conditions, contact:

Distinctive Supply
Email: info@distinctivesupply.com
Phone: 845.682.3073

Return Policy

We strive to provide quality products and exceptional service.

Return Eligibility

Returns are accepted only when:

• The return request is submitted within 3 business days of delivery.
• Products are unopened, unused, and in their original sealed packaging.
• Merchandise is returned in resalable condition.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Customized or special-order items
• Clearance or final sale items
• Products damaged after delivery due to customer handling or storage

Return Authorization

All returns require prior authorization from Distinctive Supply. Unauthorized returns may be refused.

To request a return authorization or for any order-related inquiries, please contact our Customer Service team at orders@distinctivesupply.com.

Refunds

Once the returned merchandise has been received and inspected, approved refunds or credits will be processed.