Information We Collect

We may collect the following information:

• Name, company name, email address, phone number, and billing or shipping address.
• Account registration and client application information.
• Order details, purchase history, and product preferences.
• Payment and transaction information. Payments are processed securely by third-party payment providers, and we do not directly store complete payment card details.
• Communications sent through our contact forms, email, or customer service channels.
• Technical information such as IP address, browser type, device information, pages visited, and website activity.

How We Use Your Information

We may use your information to:

• Create and manage your account.
• Review applications to become a client.
• Process, fulfill, and deliver orders.
• Provide pricing, product recommendations, samples, and customer support.
• Communicate about orders, backorders, shipping, returns, and account updates.
• Improve our website, products, services, and customer experience.
• Send promotions or product updates when you have chosen to receive them.
• Prevent fraud, protect our website, and comply with legal obligations.

Client Accounts and Pricing

Approved clients may receive access to special pricing, services, or account features. Information submitted through a client application may be reviewed to determine eligibility. Approval and available pricing are determined by Distinctive Supply and may be changed or withdrawn at our discretion.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, operate website features, understand website traffic, and improve performance. Certain service providers may also use cookies for analytics, advertising, fraud prevention, and payment processing.

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

Email Communications

If you join our email list, we may send information about promotions, new products, and company updates. You may unsubscribe at any time by using the link included in our marketing emails.

We may still send essential communications related to your account or orders.

How We Share Information

We may share information with trusted service providers that help us operate our business, including:

• Website hosting and e-commerce providers.
• Payment processors.
• Shipping and fulfillment providers.
• Email and marketing platforms.
• Analytics, security, and fraud-prevention services.
• Professional advisers or government authorities when legally required.

We do not sell your personal information for money.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no website, transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, and meet legal or accounting requirements.

Your Privacy Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or limit certain uses of your information.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

Third-Party Links

Our website may contain links to third-party websites. Distinctive Supply is not responsible for the privacy practices, security, or content of those websites.

Children’s Privacy

Our website is intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact:

Distinctive Supply
Email: info@distinctivesupply.com
Phone: 845.682.3073

Return Policy

We strive to provide quality products and exceptional service.

Return Eligibility

Returns are accepted only when:

• The return request is submitted within 3 business days of delivery.
• Products are unopened, unused, and in their original sealed packaging.
• Merchandise is returned in resalable condition.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Customized or special-order items
• Clearance or final sale items
• Products damaged after delivery due to customer handling or storage

Return Authorization

All returns require prior authorization from Distinctive Supply. Unauthorized returns may be refused.

To request a return authorization or for any order-related inquiries, please contact our Customer Service team at orders@distinctivesupply.com.

Refunds

Once the returned merchandise has been received and inspected, approved refunds or credits will be processed.