Shipping

Shipping Policy

At Distinctive Supply, we are committed to processing and shipping your orders as quickly as possible.

Order Processing

• Orders placed before 11:00 AM EST on a business day will begin processing the same day, provided the items are in stock.
• Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.

Backorders

Items may be placed on backorder if inventory is unavailable at the time your order is processed. If your order contains any backordered items, we will notify you by email with the estimated availability and shipment timeline. Backordered items will ship as soon as inventory becomes available.

Shipping

Shipping transit times vary depending on the destination and carrier. Once your order has shipped, tracking information will be provided, when available.

Return Policy

We strive to provide quality products and exceptional service.

Return Eligibility

Returns are accepted only when:

• The return request is submitted within 3 business days of delivery.
• Products are unopened, unused, and in their original sealed packaging.
• Merchandise is returned in resalable condition.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Customized or special-order items
• Clearance or final sale items
• Products damaged after delivery due to customer handling or storage

Return Authorization

All returns require prior authorization from Distinctive Supply. Unauthorized returns may be refused.

To request a return authorization or for any order-related inquiries, please contact our Customer Service team at orders@distinctivesupply.com.

Refunds

Once the returned merchandise has been received and inspected, approved refunds or credits will be processed.